Delivery & Returns

This information relates only to purchases made from our online shop. If you have a query about a purchase from one of our international flagship stores, please contact the store directly.

Free UK delivery on orders over £45 and US delivery on orders over $75

Delivery table updated 16th Nov 2018

Please Note:

  • All orders are dispatched from our UK warehouse, we aim to dispatch all orders within 2 working days but this may vary during busy periods.
  • Once your order has been dispatched you will receive an email confirmation. If your order is on a tracked service this will include your tracking details. Please note you must track your delivery directly with the courier.
  • You will be liable for all customs tax and duty payable. 
  • If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
  • Delivery charges may vary depending on the currency you are purchasing in, you will get the best price for delivery if you purchase in the currency of your delivery country (e.g. shop in USD for US delivery). 
  • For full terms and conditions please click here.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our London Store at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are listed here.

Product Returns

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

Please note:

  • Customers are responsible for all return delivery costs

  • We are only able to refund delivery charges if the item(s) were damaged or faulty upon delivery

  • Items must be in original condition and returned with the original sales receipt

  • Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value


For full terms and conditions please click here.

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

To arrange a product refund, please fill in the form below.

To return an item to us, please give us your order number and reason for return in the form below, you will then see further instructions for returning your item.