Terms & Conditions

We may make minor changes to the Website to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Website.

In the event we make significant changes to the Website Terms of Use, we will use our reasonable endeavours to give you  notice of these changes. We’ve added the date of publication of this version of the Website Terms of Use above, for your reference.

We may transfer our rights and obligations under these Website Terms of Use to another organisation.  If we have your contact details we will endeavour to inform you in writing if this happens and ensure that your rights under these Website Terms of Use are not materially impacted.

There are a number of other terms that may apply to you including:

• Our Privacy Policy
• Our Cookie Policy
• Our Product Terms of Sale
• Our Events Terms of Sale
• Our Gift Cards and Promotional Terms
• Our Therapy Terms
• Our App Terms

Further, please note that these terms apply to the Global Website. If you have selected a different location from the drop-down menu in the top right of the website header, different terms apply. Please check the local website for further details as our international partners are responsible for the management of their local websites and services.

We try to ensure that the Website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if the Website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that the Website will be compatible with all or any hardware and software which you may use.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use and other applicable terms and conditions, and that they comply with them.

We limit the amount of Website articles which are available without subscription. To enjoy unlimited Website access, please subscribe to The School of Life App.

If you have an account with us, you should keep your registration details (including your password and log-in) confidential and secure and must not give them to any other person or third party. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately.  We have the right to disable your account or any features if we believe there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms of Use.

When logged in to your account, you will be able to check and edit your personal information and see your order history.  You can manage your newsletter subscription options by going to the bottom of a newsletter and clicking “update profile.”

The Website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the Website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on the Website or the underlying software code whether in whole or in part. However, the contents of the Website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Do not rely on information on the Website as the content is provided for general information only. It is not intended to amount to advice on which you rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

You may only use the Website in line with these Website Terms of Use, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing the Website.

In particular, you agree that you will not:

• Use the Website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
• Make any unauthorised, false or fraudulent bookings;
• Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of the Website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to the Website at any time and for any reason. If you violate any of these Website Terms of Use, your permission to use the Website shall terminate immediately without the necessity for any notice.

Any personal information you supply to us when you use the Website will be used and processed in accordance with our Privacy Policy. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

Keeping the information on the Website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained on our Website, or for any reliance placed upon it by you.

The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of the Website and for any other loss or damage of any kind however arising and whether caused by tort.

While we try to ensure that the Website is secure, we cannot guarantee the security of your personal information, nor that the Website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these Website Terms of Use affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

This Website may include links to other internet sites for information purposes. We also link to third parties who sell School of Life products. These links (including those to our international partners who operate local School of Life websites in their own countries) are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, sale of products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. Your access and use of those websites is entirely at your own risk.

You may only link to the Website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to your use of the service or any breach by you of these Website Terms of Use.

Your use of the Website, any material downloaded from it and the operation of these Website Terms of Use shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Who we are. We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146 (trading as The School of Life). Our registered VAT number is GB915982981. Making a booking on The School of Life Website involves creating a legally binding agreement between you and The School of Life.  The parties to these Event Terms of Sale are: (1) the person who makes the purchase, referred to throughout the Event Terms of Sale as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Event Terms of Sale “The School of Life”, “we”, “our” and “us”.  You understand that by making the booking on behalf of any Guests you confirm that you are authorised to agree to these terms and conditions on behalf of each Guest.

How to contact us. You can contact us on email at [email protected].

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Minor changes to the Events or these Event Terms of Sale.

We may change the Events or these Event Terms of Sale:

(a)        to reflect changes in relevant laws and regulatory requirements; and

(b)        to implement minor technical adjustments and improvements. These changes will not materially impact the Event or your rights under these Event Terms of Sale.

More significant changes to any Events and these Event Terms of Sale.  

In the event we make any significant changes to any Events or Event Terms of Sale, we will use our best endeavours to give you reasonable notice of these changes and if the Event you have ordered has materially changes you will have the right to cancel your order and receive a refund.

When you book with us through our Website, the booking won’t be confirmed until we send you your electronic ticket, even if you’ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.

We will usually email you your e-ticket within 24 hours to the email address you provided when you made your booking. If you have not received your e-ticket within 24 hours of booking, please check your spam or junk email folder or filter. If you still can’t find them, try logging in to Eventbrite through the Eventbrite website or app. Failing that, please contact us on [email protected]. It is your responsibility to ensure that your email is set up to allow you to receive your e-ticket, and we cannot accept any liability for any consequences of you not doing so. We do not issue physical tickets for any of our Events.

You’ll need to bring all your e-ticket(s) with you to the Event and show them at the door to be admitted, so make sure that you check the details carefully as soon as you receive the email. It is your responsibility to do this and we won’t be able to help if you get the date, time or location wrong, or to admit you to the Event if you forget to bring your e-ticket along. Incidentally, it’s fine to bring along any Internet-enabled device in order to show us your ticket, but make sure it’s charged and functioning, as we won’t be able to admit you unless the ticket is displayed to our satisfaction. For our virtual Events please make sure you have a copy of your e-ticket to hand.

The price for each Event is displayed on the Website and must be paid in full, together with any booking fees, and in the currency stated, by debit or credit card at the time of booking.

Please note most bookings for Events are non-refundable once you have placed your booking.  If you are not able to attend the Event we will endeavour to offer an exchange of date where this is possible though this may incur a small fee.  Please check Eventbrite to see if you are able to change or cancel your booking.  Please note there are certain Events which cannot be exchanged such as one-off Events.   In respect of school Events these are non-changeable however provided you let us know in writing at least 30 days prior to the Event you can receive a full refund via Eventbrite. In respect of conference Events these are non-changeable however provided you let us know at least 60 days prior to the Event in writing you can receive a full refund.

Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value. In order to request a refund, or to arrange a transfer or exchange, please use the Eventbrite booking system for the quickest response. If you have any issue with this, please contact [email protected].

If you cannot attend an Event, you are welcome to transfer your full-price ticket to a friend, subject to eligibility. The name associated with the booking can be updated through Eventbrite. Tickets for exclusive friends-only events, and concessions to which the new ticket holder may not be eligible, may not be transferred.

If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.

We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the Eventbrite website will give us a better chance of reaching you in time.

Whilst speakers, topics and timings are confirmed at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics.  Any substitutions or alterations will be updated on our Website as soon as possible.

If you have any special dietary, health or other requirements, please notify us at the time of booking in the check-out process. We are able to accommodate most requirements, but cannot guarantee this. Please note that it is your responsibility to contact us at the point of booking, and if necessary for your attendance, obtain confirmation by email (through [email protected]) that we can meet your needs. If it turns out that we are unable to meet your requirements, you will be entitled to a refund.

We offer 10% off Events under £60 for: over-65s; the un-waged on Job Seeker’s Allowance/ Universal Credit; and students. To access this offer please get in touch with [email protected]. You will be asked to show appropriate ID when you attend the Event: a driving licence or Freedom Pass for over 65s; proof of being in receipt of Job Seeker’s Allowance/ Universal Credit; and a student card for students.

Please ensure you arrive on time for your Event. For the benefit of all attendees, we will not admit you to your Event any later than: (a) for Day Events or International Events, 30 minutes after the advertised start time; or (b) for Overnight Events, one hour after the advertised start time. In addition, we may have to carry out security searches on occasion, and admittance will be conditional on your co-operation.

We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the Website or by other means.

For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event.

We also request, and by entering into these Event Terms of Sale you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).

Nothing in these Event Terms of Sale excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law.

Subject to the above, our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with these Event Terms of Sale, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.

You attend and participate in Events at your own risk. We accept no responsibility for any of the following:

• In respect of any person prevented from entering a venue, or asked to leave due to their conduct;
• Costs or expenses whatsoever or howsoever arising out of or in connection with any Event
• Loss or damage to personal property
• Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
• Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.

In processing your personal data under these Event Terms of Sale, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

All intellectual property in connection with any Events and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way.

We will not be liable for any breach of these Event Terms of Sale which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, epidemic or pandemic, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining venues and other circumstances affecting the Events and workshops we provide.

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

You may not transfer, assign or otherwise dispose of your interest in these Event Terms of Sale without our prior written consent, except as stated above.

If any provision in these Event Terms of Sale is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

Any failure by us to enforce any provision of these Event Terms of Sale at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

These Event Terms of Sale are governed by English law and you can bring legal proceedings in respect of the these Event Terms of Sale in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Event Terms of Sale in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Event Terms of Sale in either the Northern Irish or the English courts.

You can use our Website to book a Therapy session with an independent Therapist.

Whilst our Website provides a technology platform for  you to engage a Therapist to provide you with Therapy services, The School of Life itself is not a medical provider, health insurance company, virtual clinic or pharmacy. The School of Life does not and is not intended to provide medical advice, diagnosis, or treatment. Any patient/provider relationship created through the Therapy service is between you and the Therapist, and no such relationship is intended to or will be created between The School of Life and you.

You cannot obtain prescriptions through the Website.

The School of Life does not confirm the credentials of Therapists using our service and does not validate that the Therapists are in good standing with their respective licensure board(s). By using the Therapy service, you agree to hold Campus London Limited (trading as “The School of Life”) not liable in any way for any malpractice or substandard treatment the Therapist may render.

Initial Session
Making a booking for Therapy on the Website creates a legally binding contract between you and the Therapist who will conduct the first virtual session (the “Initial Session”) with you. The parties to this Initial Session contract (these “Terms For Therapy”) are: (1) the person who makes the Therapy booking and enters into these Terms For Therapy referred to throughout as “you” or “your”, and (2) the Therapist with whom you have your Initial Session.

These Terms For Therapy (set out below) only cover the Initial Session.

Future Sessions
Should you choose to book more appointments with the  Therapist following the Initial Session, future sessions will be governed by an agreement between you and the Therapist which will set out the Therapist’s responsibilities to you; and yours to the Therapist, in more detail. The Therapist is responsible for this agreement.

Campus London Limited (trading as The School of Life) is not a party to either of these therapy agreements. The School of Life provides the platform through which you can book and pay for therapy sessions. We are not a health care provider. Our platform is designed to support, not replace or intervene in, the relationship that exists between you and the Therapist. We transfer your payment to the Therapist, minus our fee for platform use and administrative support. Therefore, Campus London Limited has no liability to you whatsoever for the Therapy itself.

The Therapist provides the Initial Session to you subject to these Terms for Therapy, so as always with a binding contract, you should read these Terms for Therapy carefully before making a booking. The School of Life, on behalf of Therapists, may make changes to the Terms for Therapy, but the latest version will always appear on this page.

Nothing in these Therapy Terms affects our liability under English law for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Please note that if you are located in the United States, you must book your session with a US therapist who is licensed in the state where you reside. We do not currently offer bookings for Therapists located in all states and jurisdictions and therefore,  Therapists may not be available to you at this time. Please check back with us periodically as we are in the process of expanding our network. If you make a booking and payment, but we cannot offer a Therapist in your state, we will contact you to let you know and refund your payment as soon as possible.

Once your purchase for an Initial Session on the Website is confirmed, the Therapist can confirm a date for an Initial Session with you. Please note that dates for Initial Sessions cannot be reserved until your purchase is confirmed.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking on the Website, or the date of the email confirming the appointment date and time, whichever date is later, unless the cancellation is made 4 working days or less before the date of the Initial Session. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the Initial Session which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the Initial Session, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the Initial Session will be refunded in full.

The cancellation policy for Future Sessions is described in the agreement between you and the Therapist.

By purchasing an Initial Session, you represent, acknowledge and agree that you are of age under the laws of your jurisdiction (usually 18+ of age) and/or lawfully able to enter into contracts. The School of Life does not offer bookings for Therapy sessions to minors. If you are not legally able to enter into contracts, you may not use the services at any time or in any manner or submit any information to The School of Life.

Please contact [email protected] to request any refund or exchange.
Please carefully read the Therapy FAQs which contains further helpful information which you should consider before making your booking.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the appointment, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the appointment will be refunded in full.

Fees

1. The Initial Consultation

The initial consultation will enable The Therapist to take a personal history and assess whether the short term therapy model is a good match for you and the presenting issue.

The cost of the initial consultation is £450 for 90 minutes.

Please note a 14 day cancellation and refund policy applies, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the appointment, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial consultation fee paid for the appointment will be refunded in full.

2. The Short Term Therapy

This is charged in a renewable 10 session blocks and at a fee of £300 per 50 minutes session. Payment is made in advance for blocks of ten sessions, which enables the Therapist to put aside a dedicated weekly time for your work. The times for any sessions will be discussed and agreed between The Therapist and you.

Please pay by £3,000 via Eventbrite.

Fees are reviewed on an annual basis in September and the therapist will give you one calendar months’ notice of any proposed increase.

Once the short term therapy block has started, Please note a 14 day cancellation and refund policy applies, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

After the 14 day cancellation and refund period has lapsed, there are no refunds from session 5 in any block of 10 sessions. Prior to session 5, if a cancellation or request for a refund is received by email [email protected], you can be refunded any remaining unused sessions within an existing block of 10 sessions.

At session 9 you will be prompted by [email protected] email to purchase a subsequent block of 10 sessions, if you are continuing therapy.

You can purchase gift cards for our events programme (in association with Giftup). Gift cards cannot be transferred.

Please note that vouchers may not be used as payment for Therapy Services.

Gift Cards for Our Online Shop If you have a valid gift card for our Online Shop please contact us at [email protected].

Events Gift Cards

These gift cards can be used across our Events. Gift cards are issued for a £ equivalent value, sold in variants aligned to the price of different event formats at the time of writing. In the event of a price change, a balance may be due if the gift card is not equivalent to the total price of the event.  Our Event Terms of Sale will apply to any Event bookings.

Gift cards are valid for 12 months after the purchase date.  To redeem a gift card, the recipient just needs to enter their unique voucher code during the checkout process on our Website.  Gift cards cannot be exchanged for cash, and are non-refundable.

If your booking total is less than the value of the gift card, we’ll leave any balance as a credit for you to redeem it against subsequent orders for events.

If someone has been kind enough to buy you one, or if you’re buying a gift card for someone else, do make a note of the purchase date and remember to use the gift card before it expires.

Prize Promotions
All of our competitions have their own Terms and Conditions of Entry, which vary, depending on the nature of the prize and entry mechanic. Please refer to the competition itself for more details

Please note, for any promotions on books or products through our retail partners, we are not responsible for the sale, and any queries around applying the promotion or delivery of your order should be taken up directly with the retailer.